CARL GIULI CUSTOM POOL CUES WARRANTY INFORMATION
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ONLY UNCHALKED CUES CAN BE RETURNED FOR A REFUND / RETURN REQUEST MUST BE MADE WITHIN 7 DAYS OF DELIVERY
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MANUFACTURER DEFECTS ARE GUARANTEED FOR LIFE, ( THIS DOES NOT INCLUDE WARPAGE OR BASIC MAINTENANCE)
WARPAGE: THESE ITEMS ARE A WOOD PRODUCT. EXPOSURE TO EXTREME TEMPERATURES CAN AFFECT THE CUE. EXPOSURE TO MOISTURE CAN CAUSE ISSUES. I DO NOT WARRANTY CARELESSNESS OR NEGLECT. iF AN ISSUE ARISES CONTACT ME. CERTAIN SITUATIONS ARE COVERED AND IT WILL REQUIRE AN ASSESSMENT TO DETERMINE.
MAINTENANCE: Replacing a tip due to usage falls under basic maintenance, Warn parts are not covered. Shaft blueing or wrap thinning over time are not covered. Now if a tip or ferrule break, contact us. If a wrap unravels- contact us.
Each warranty claim requires examination buy us to determine the issue. Neglect is not a warranty issue.
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Our cues are made to last a lifetime if cared for properly. We value each and every customer and will do our best to ensure you have a quality playing cue for years to come.
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REPAIR OR REPLACEMENT:
IN THE EXTREMELY RARE OCCURRENCE THAT THERE IS A DEFECT IN YOUR GIULI CUSTOM CUE. GIVEN THE NATURE OF OUR CUE BUILDING WE RESERVE THE RIGHT TO REPAIR OR REPLACE THE CUE AT OUR DISCRETION.
DUE TO THE VERY LIMITED OF PRODUCTION OF CERTAIN STYLES IF REPAIR ISN'T AN OPTION AND REPLACEMENT IS SELECTED , IF AN IDENTICAL CUE IS NOT READILY AVAILABLE WE RESERVE THE RIGHT TO REPLACE THE DEFECTIVE CUE WITH A NEW CUE OF SIMILAR STYLE AND OF EQUAL OR GREAT VALUE OF THE DEFECTIVE CUE. WE DO THIS BECAUSE WE WOULD LIKE TO RESOLVE ANY ISSUES AS QUICKLY AS POSSIBLE AND TO BUILD AN IDENTICAL CUE FROM SCRATCH IF NONE ARE READY COULD TAKE OVER A YEAR.
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PLEASE NOTE: WE HAVE NEVER HAD A WARRANTY CLAIM TO DATE TO THIS EXTREME. PERFECTION IS OUR GOAL